Shipping policy

Shipping

Enqhrmoqnmazir
Artjom Liske
Saunaofenweg 6, 90403 Nürnberg, Germany
Email: info@enqhrmoqnmazir.store
Phone: +49 911 47060500

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Heaters & doors

Compact and wall heaters, controls, stones and fittings ship by parcel; floor-standing heaters, the wood-burning stove and glass doors are heavy and ship on a pallet. Delivery is kerbside: the carrier brings it to the nearest accessible door, not installed. Have every electric heater wired through an RCD — larger ones on a dedicated, often three-phase, circuit — by a qualified electrician with the stated clearances, and a wood stove fitted and flued by a competent installer. Stones, aroma, gauges, timers and guards ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.